Postage & Packaging 

 

All orders are normally dispatched within 2 to 3 days following confirmation of payment.  The standard method of delivery is via the French Post system (La Poste).

In order to be as fair as possible concerning products which are small and light, our delivery charges are calculated on the weight of the order.  The delivery charges are always clearly stated at the time of confirmation of the order and are made up of the postal costs plus a contribution towards the packaging charges.

As a company that cares about the environment, our packaging is always ‘eco-friendly’.  This means that our boxes and bags are made from recycled cardboard or paper and where possible we always recycle and re-use.

 

 

Delivery within France

You can expect to receive your order within 2 to 5 days.
Delivery is via the Post which means that you benefit from a quick and efficient service.  Your parcel is delivered directly to your post-box (where size permits) and without the need to be signed for.  In the event that the Post Office is unable to leave the parcel in your post-box, a note is left, indicating the details of the Post Office where the parcel can be collected.

 

 

Delivery outside of France

You can expect to receive your order within 4 to 10 days, depending on the destination.  Delivery is made via the French postal system (La Poste).

 

 

In case of any problems

We pay care and attention to pack your orders so that goods are protected during transport.  You should check your parcel when it is delivered and in the case of any damages, you should immediately contact the Post Office in order that they register your complaint.  You should also advise www.joliesgreencreations.com  within 48 hours following the delivery of your parcel, giving appropriate details of the damage that has occurred. 


 

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